Returns & Refund Policy

Returns & Refund Policy

All personalized, custom engraved and made-to-order products are produced specifically for each customer. We cannot accept returns or refunds unless the item arrives damaged, defective or there is a production error on our part.

For non-custom, in-stock items: You may request a return within 30 calendar days of delivery. Items must be unused, in original condition and in original packaging to qualify for a refund. Shipping fees are non-refundable.

If your product arrives damaged or defective, please contact us within 7 days after delivery. You will need to provide photos of the damaged item and packaging for our review. Once approved, we will arrange a replacement or refund.

Refunds will be processed to your original payment method after inspection and approval. Please allow 5–10 business days for the funds to show up in your account after processing.

We do not cover return shipping costs unless the error was caused by our production team.

If you have any questions about our return and refund policy, please reach out to us through our Contact Us page.